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    • FAQ

    • 1. What is the response time for towing service?

      Generally we will arrive within 30 minutes, but it depends on whether it is a remote area and whether the traffic is congested?

    • 2. In what areas can I request a towing service?

      It is accessible from mainland China, cross-border bridges, all of Hong Kong, Kowloon and the New Territories, and restricted areas.

    • 3. How to handle car claims after an accident?

      Our company has an automobile repair workshop and can provide one-stop service to help customers file accident claims and vehicle repairs.

    • 4. Do you provide cross-border towing services?

      Our company provides cross-border towing services, including flatbed trailers, ordinary trailers, and large trailers. Whether it is private cars or trucks towing across borders, our company can do it one by one.

    • 5. Is the towing service available 24/7?

      Our company provides support and rescue services to our customers 24 hours a day regardless of the weather.

    • 6. How can I protect my vehicle during towing?

      Our towing masters have received professional training and have knowledge of general vehicles. They will choose the appropriate towing method and will not cause damage to the towed vehicle.

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    Contact Us

    • Address :Address: 36 Ho Sheung Heung Road,Kwu Tung, Sheung Shui, N.T., H.K
    • Phone :(852) 2668 2999
    • Email :hangfai@hfauto.hk

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